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Contact Information

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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
Bank and Branch Name: Hachi Jyuni Bank
Account Type: Ordinary Deposit Account
Account Name: TheHakubaCompany Inc.
Account Number: 195535
Bank Code: 0143
SWIFT Code: HABKJPJT
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Property Information

Villa El Cielo has Completed in June 2018, just 150m from the Hakuba Happo Sakka Quad lift. 
A luxury 263sqm 3-bedroom and family room, family room has a wall bed, up to 8 adults and up to 4 children.  The residence located in Wadano woods, easy to access some restaurants in Wadano area.
We provide free pick up and drop off service to Happo bus terminal or Hakuba station upon request. 
Amenity
6 Beds(122cm X 203cm)
1 Wall bed (140cm X 195cm)
2 stes of Futon at loft space upon request
3 Shower
1 Bath tub
4 Toilet
2 Ski locker
2 washing and dryer machine
1 Loft
1 Fire place



Address 1: 4762-2 Wadano Hokujo

City : Hakuba-village Kita-Azumigun - Nagano

Postal Code : 399-9301

Contact Name : Ayako Akimoto

Phone : +81261750077(TheHakubaCompany office tel)

Email : info@thehakubacompany.com

Amenities
  • Concierge desk
  • Ski Locker
  • Washing and drying machine
  • Pick up and Drop off service
  • Parking

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In : 03:00 PM

Check-Out : 10:00 AM

Property and Cancellation Policies :
The following applied to winter bookings, defined as checking in between 1stDecember and 31st March.
Cancellation between30 and 15 days before check in 30 % of booking total.
Cancellation between14 and 7 days before check in 50 % of booking total.
Cancellation 6 day or less before check in 100 %of booking total.

The following applied to bookings, defined as checking in between 1stApril and 30th November
Cancellation between14 and 7 days before check in 30 % of booking total.
Cancellation between6 and 2 days before check in 50 % of booking total.
Cancellation 1 dayor less before check in 100 % of booking total.


Terms and Conditions


Villa El Cielo 
Terms and Conditions 
1.RESERVATION
1-1.Preliminary reservations areaccepted via HP or Telephone. 
1-2. All offers, prices, terms and conditions are subject tochange or withdrawal without notice prior to a confirmation being issued.
1-3. The bookings details are as perthe Confirmation. Any change to the number of and /or the ages of guests may changethe booking total amount.
1-4. All prices are in Japanese Yen and include 8% Japaneseconsumption tax.
1-5. To confirm the reservation in winterbetween December 1st and March 31st a 20% non-refundable deposit is required within 15 days after the booking date. 
2. ARRIVAL AND DEPARTURE 
2-1.Arrival and departure times must be provided to us via Email or Telephone at least 5 days before the arrival date. We provide free pick up anddrop off service to Happo bus terminal or Hakuba station.
2-2.Rooms are available for occupation from 3pm 
2-3.Check-out time is 10:00am. All luggage and personal items must be removed fromthe room(s) at time of check-out. 
2-4. Upon check-in we require a copy of guest credit carddetails to be taken for security/bond purposes. 
2-5. Japanese law requires that we obtain all guest’s full names, nationalities, passport numbers, postal addresses and occupations at check in. 
3. HOURS
3-1 Front reception 8AM to 8PM
3-2 Hours vary with season
4. BED TYPE
4-1 6 of Semi-Double size beds 122X205 and 1 of Wall bed double size 140X195.  Please ask to use wall bed in advance.
4-2  2 set of Futon are available upon request.
5. HOUSE KEEPING
5-1 Housekeeping during the stay as follows: 
5-1-1 Daily: Trash Out  Fresh towels provided. 
5-1-2 Fresh bed linen once every 4 days and room / Bath/ Kitchen cleaning for stays over 4 nights or longer.
6. PROPERTY DAMAGE OR LOSS
6-1.You accept responsibility for damage to the room or hotel common areas, fittings, furniture, keys and other chattels caused during your occupation,including any consequential losses incurred.
6-2. In the event where property or amenity has been damaged or lost the guest will pay Villa El Cielo in full for any damage caused and replacement costs.
6-3. A valid credit card is required as a security deposit and you authorize us to charge all fees and charges properly chargeable under this agreement to that credit card.
7. NO SMOKING AND NO PETS POLICIES
7-1. Villa El Cielo a strict NO SMOKING POLICY within its buildings.
7-2. If guest smoke in the house and continue to smoke after being requested to stop we may evict the group or any individual from the condominium without any refund. 
7-3. If anyone in the group has smokedi n the house they will be charged additional cleaning costs and costs incurred in compensating later guests who are affected by the smell of smoking or the owner of the room for bookings that need to be relocated to a different room. 
7-4. Villa El Cielo a strict NO PETS POLICY within its buildings. Under no circumstances will pets be permitted to stay.
8
. PARKING
8-1. Villa El Cielo will not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the simply offers the space for parking. However, We will compensate the Guest for damage caused through intent or negligence on the part of the Hotel in regards to the management of the parking lot.
9. RESPONSIBILITY
9-1. Villa El Cielo (The Hakuba Company K.K) operates wholly in Japan and the law of Japan applies to all services provided. Where services are provided by agents and principals the Bookings are made subject to the terms and conditions of the agent or principal. 9-9-2. Subject to Japanese law Villa El Cielo (The Hakuba Company K.K), and principals are not liable for any loss, damage, delay, consequential loss, injury or death resulting from any act, alteration or omission by The Hakuba Company K.K., or principals, any third party, act of god or other circumstances.
9-3. Villa El Cielo cannot under any circumstances be held responsible for snow conditions. No booking can be cancelled, altered or amended on the basis of weather conditions.
9-4. We expect guests protect themselves against all risks of travel, including the possibility of having to cancel a holiday or alter travel dates, with appropriate Travel Insurance which they arrange at the time they pay their Deposit.  
Villa El Cielo
The Hakuba Company