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Property Information

Address 1: Rua do Guimaraes, No. 96-126, Macau

City: Macau - Macao

Contact Name: Stella

Phone: (853) 28250108

Email: reservation@thecaravelhotel.com

Amenities
  • Baggage storage
  • Elevators

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 12:00 PM

Property and Cancellation Policies:
If you wish to amend or cancel your stay, please do so 3 days prior to arrival date to avoid late amendment/cancellation penalty. Please note that you will be charged for the first night (including taxes) if amendment /cancellation request is received after the above-mentioned deadline.

Children Policy:
  • 1 child between the age of 0-12 years old stay for free when using existing bed.
  • Children over the age of 12 years old are considered adult and must be booked into a separate bed. Additional bed and sharing of beds are not allowed in the hotel.

Minimum Age Policy:
  • To check-in at the hotel, guests must have a minimum age of 18 years.

Reservation Policies:
  • A 10% non-refundable deposit via Paypal is required to secure the booking.
  • Full payment in cash only is required upon check in.

No-show Policy:
  • In case of no-show, the hotel will charge the first night's stay.

In the event of amendment or cancellation of booking:
  • No charge if hostel is informed of the amendment/cancellation more than 3 days before the check-in date.
  • First night charge if hostel is informed of the amendment/cancellation less than 3 days before the check-in date.

Additional Information:
  • All guests are required to place a refundable security deposit of HKD$ 500 per room upon check in. Deposit can be made either in cash or credit card.
  • Smoking is not allowed within the premises.
  • Hostel will keep the room/bed for 3 hours from the stated time of arrival, after which it will be released for bookings. If there is a delay in your itinerary, we would appreciate if you could let us know through email.
  • For the safety and security of all guests, visitors are only permitted at the reception area.

Terms and Conditions

Hours:

  • Check in – 1500 hrs.
  • Check out- 1200 hrs.
  • Guests who arrive prior to check-in time may use our facilities or
    leave their bags with us whilst exploring the city. Likewise, guest with
    late flight or bus may leave baggage with us at no additional cost.




Children Policy:
  • 1 child between the age of 0-12 years old stay for free when using existing bed.
  • Children over the age of 12 years old are considered adult and must be booked into a separate bed. Additional bed and sharing of beds are not allowed in the hotel.




Minimum Age Policy:

  • To check-in at the hotel, guests must have a minimum age of 18 years.




Privacy policy:

  • Personal data provided is confidential and will not be shared with any
    other entity. The data will be added to our database only for
    statistical studies of the Hotel and to inform guests of future
    promotions, events and news.




Reservation Policies:
  • All deposit paid are non-refundable.
  • Full payment in cash only is required upon check in.




No-show Policy:
  • In case of no-show, the hotel will charge the first night's stay.




Normal Booking:
  • A 10% non-refundable deposit via Paypal is required to secure the booking.
  • Full payment in cash only is required upon check in.
  • In the event of early checkout, no refund will be given.
  • In the event of amendment or cancellation of booking:
    • No charge if hostel is informed of the amendment/cancellation more than 3 days before the check-in date.
    • First night charge if hostel is informed of the amendment/cancellation less than 3 days before the check-in date.